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SHOP TERMS & POLICIES

Thank you for taking interest in my art.
Please take time to read the shop’s terms and policies below.

HOW TO PLACE AN ORDER

Once you have browsed and chosen from the shop, fill up the order form
along with your name and shipping details. Below the personal details area is
a list of items available in this shop. Choose how many pieces/packs per item you
will be buying. If you will not buy a particular item, leave the quantity as “0”.
When you are done filling up, click “Submit”. Your order/s will be reviewed  and
you will receive an email confirmation along with the total cost (total order
cost + shipping fee) plus shipping details. Email confirmation will be sent
in 1-2 working days after order form has been submitted and reviewed.

PAYMENT

We accept payments made through over-the-counter bank deposit,
online fund transfer and Paypal (additional 4.4% service fee). Payments
should be made within 3 banking days after email confirmation
has been made and received. Unable to pay within said
time will result to void of order.

*For international orders, we accept payments only through Paypal.
Total cost will be converted to US Dollars and converted rate will be
sent via the email confirmation.

ORDER PROCESSING

Only after payment has been made will the order be processed
(packaged and delivered via LBC). Please allot 1-3 working days
for your order/s to be processed.

SHIPPING

All packages/orders will be shipped only via LBC Delivery.
Shipping fee/s will be shouldered by the buyer, and will be
added to the total transaction cost upon confirmation
of order via email.

Shipping fee depends on the location provided in the
shipping address and the weight and size of order/s:

Within the Philippines:

Metro Manila — PHP 155
North/South Luzon — PHP 175
Visayas/Mindanao — PHP 195
* max. weight of 1 kilogram

*For orders exceeding 1 kilogram, orders will be
subject for review and shipping fee will be
sent via email confirmation.

International shipping fees depend on the country
to which the package will be shipped to. We are not
responsible for additional fees (i.e. customs, tax, permits)
when the package has reached your country. The buyer
will shoulder those fees.

For local orders, please allow 3-5
shipping days for your package to be delivered.
For international orders, please allow 7 shipping days.

Items are shipped from Metro Manila every Mondays
and/or Thursdays.

Please make sure that your contact information and
shipping address are correct. The buyer will shoulder
any additional charges due to incorrect shipping
information. 

PACKAGING

Prints will be wrapped in acid-free glassine sheets, inserted in a clear
plastic and packaged in a bubble mailer with backing board. Everything
else will be packed in a bubble wrap/plastic with backing board, if needed.
Please open package immediately upon receiving it.

REFUNDS & RETURNS

Unfortunately, we cannot grant refunds at the moment. Product can
be exchanged only if wrong item was delivered, or if there is a product
defect (i.e. wrong printing). We are not liable for damages caused
by mishandling of shipping company. If ever you have concerns,
you may contact us through this form.

Before shipping, all orders are ensured that they are in good
condition and packaged well. If you would like to receive
a photo showing the condition of the products before shipping,
please add a note in the order form.

ACCURACY OF IMAGES 

All of the products shown in this shop are captured under good lighting
and enhanced digitally to resemble the actual product as much as
possible. Actual products may not look 100% like those in the photos.

PRIVACY POLICY

All personal information you input in our order form will remain
confidential and will only be used for shipping and record purposes.
We do not sell information to companies nor disclose this information
publicly and/or privately.

All information in our records will be stored within a max. of 60 days.

***

All artworks posted in this shop and on this website are original
artworks done by Steph Alvarez (unless otherwise mentioned), and all
intellectual property rights are owned by her. Any unlawful and
unauthorized reproduction is strictly prohibited and punishable by law.

Prices (product and shipping fees) and items may be subject
to change without prior notice.